Friday 30 September 2011

The Wall > 'celebrities have ruined Twitter' says Noel, using social media for customer engagement, the new Facebook

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Celebrities have ruined Twitter says Noel Gallagher
Polly Becker
30 September 2011, 10:14AM

Former Oasis guitarist and songwriter Noel Gallagher says celebrities have wrecked Twitter by using it to try and sell to people.

He has a bit of a point. A fair few celebs do like to endorse, but fear not people the singer whose new single ‘AKA… What A Life!’ came out earlier this month (the acoustic version below is excellent) won’t be doing any hawking of his upcoming album in these social media parts as despite his vocal thoughts on the microblogging service he isn’t on Twitter although his brother Liam with 312,000 followers is.

Using social media for customer engagement
Guy Kedar
30 September 2011, 9:30AM

One of social media's greatest benefits to brands is the ability to scale up customer engagement for value creation. The most intimate and valuable type of interaction was until recently facilitated mostly by one on one engagements that demanded extensive human resources and expenditures. Now, powered by digital platforms, engagement reaches scale. Engagement via social media has more to offer than recruiting customers and driving sales.

Three ways the new Facebook is good news for marketers
Stephen England-Hall
30 September 2011, 9:10AM

Facebook users woke up in the middle of last week to find a slew of new changes when they logged-in to the site.

As with most changes made to the Facebook platform, the initial adjustment period has resulted in a wide range of opinions offered online. This should not be a surprise. With so many noticeable differences, things can quickly become overwhelming not only for users but also for marketers.

Obama campaign makes great use of blogs to tell stories
@gordonmacmillan
30 September 2011, 8:21AM

The Obama campaign is making great use of blogs to bring the voice of its supporters to life about why they are supporting the campaign and donating to help get Barack Obama re-elected next year.

'This is your life and it's appearing one touchpoint at a time.'
Jeremy Garner
29 September 2011, 2:42PM

Everyone loves a good story. Some people read them in linear form, on pages constructed of actual paper (hey! old school!), occasionally raising a mug filled with tea towards their mouths, and making deep, guttural satisfied noises in the back of their throats.

Lord Sugar racks up 350,000 tweets in 24 hours for his Twitter book launch
@gordonmacmillan
29 September 2011, 11:15AM

Lord Sugar promised a Twitter first with the arrival of his new book and he delivered it as he staged what was dubbed the world’s first live Twitter book signing to launch ‘The Way I See It: Rants, Revelations and Rules for Life’.

Could tonight see the launch of the new Google Analytics?
Sarah Shearman
29 September 2011, 10:43AM

Seven months ago I reported Google was taking aim and Adobe and IBM with the launch a paid-for enterprise analytics tool, which would compete directly with Omniture and CoreMetrics.

Indications from the web are that this tool will be rolled out later today.

What Google+ will mean for brands
Andrew Blakeley
29 September 2011, 9:22AM

I had a really interesting meeting at Google yesterday afternoon about Google+ and the role it can play for brands. Here were my key take-outs from the meeting.

- They don’t see this as a “Facebook killer” and said several times during the meeting, “you’ll still need Facebook, and you’ll still need Twitter”

Twitter advertising revenues to hit $139m trebling in 2011
@gordonmacmillan
29 September 2011, 8:26AM

With news that Twitter was last week was rolling out its first Promoted Trends campaign in the UK with Sky, following the news earlier in the summer that it planned to roll out Promoted Tweets in users timelines, many have been wondering how much this will all ad up to in terms of revenues?

Facebook changes means brands need to update their thinking
Jonathan Beeston
29 September 2011, 7:42AM

Facebook's F8 conference threw up some interesting updates. While some of these in theory only apply to individuals rather than brand pages, if Facebook follows its usual form, they'll be introduced to branded pages soon.

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