| | | | Why Google Plus matters for your search strategy | Marc Blinder | 15 February 2012, 10:53AM | In a recent webinar for brands and agencies on the impact of Google Plus on search, we polled over 470 attendees to see how they're using the new(ish) network. Around 60 per cent of brands we polled have a page, but in very early stage. Around the same number thought it would impact their search strategy (and around 35 per cent didn't yet know enough about Google Plus to know how this impact would manifest itself).
| | | When is Media not Media? When it's Social media | @gordonmacmillan | 15 February 2012, 10:27AM | Interesting piece by Nick Bailey, a creative director at digital agency AKQA Amsterdam, on why he thinks social media isn’t really media at all. He makes a lot of good points, but I think he is also wrong as he falls into the trap of trying to directly compared traditional media and social media and of course they are different in a great many ways.
| | | Social Customer Service: the Top Ten Essentials | Steve Richards | 14 February 2012, 3:56PM | Everyone's talking about social media and customer service. We've put together our top 10 things to do if you're getting into social customer service. From listening effectively, to being properly resourced, responsive and ensuring that your social media is joined up with other parts of business. Any we've missed?
| | | Obama talks hashtags as White House pushes #40dollars campaign | @gordonmacmillan | 14 February 2012, 3:50PM | It shouldn’t be a surprise, but it is when you hear President Barack Obama telling Americans that they need to get online and tweet using the #40dollars hashtag to remind law makers what the loss of $40 means to them. That’s social media from the top.
| | | | | | | Was James Joyce a copywriter ahead of his time? | Jeremy Garner | 13 February 2012, 6:28PM | Everything is becoming more complicated. It's a given that consumers are spending less time on more tasks, giving everything less attention, and generally skipping around loads of subjects at any one time on Twitter, Facebook, TV, email, text and a thousand other digital touchpoints.
| | | How Whitney's Houston's death broke on Twitter beating the press | Polly Becker | 13 February 2012, 3:27PM | The sad news that greeted many of us on Sunday morning as we read about the death of Whitney Houston happened first on Twitter. The first tweet came from a Twitter user named @ajadiornavy, which was retweeted 48 times: “omgg , my aunt tiffany who work for whitney houston just found whitney houston dead in the tub . such ashame & sad”.
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