The Wall > 02 shows how you do great customer service on Twitter (street style)

View in web browser View text-only version Blackberry version Mobile version Add to safe senders list Will 4G be the next gear-change for The Guardian? 11 October 2012, 11:32AM Tweet I attended the Guardian Media Network's Future of Digital Media event this week to hear the views of three Guardian thought-leaders – Andrew Miller, CEO, Dan Sabbagh, Head of Media and Technology and Anthony Sullivan, Group Product Manager. British Party conference season breaks Twitter records with one million tweets 11 October 2012, 10:39AM Tweet Party political conference season has dominated UK Twitter over the last few weeks. Followers have keenly Tweeted key quotes and messages while following the conference debates on television, while delegates shared comments and pictures from the fringe events and speeches that they attended. 02 shows how you do great customer service on Twitter (street style) 11 October 2012, 8:23AM Tweet A brilliant piece of Twitter customer service from 02 here. It is a brand that has shown how to be consistently good no matter the circumstances or the type of language used when it comes to social media. Twitter launches new BlackBerry app, updates TweetDeck and acquires video start-up 11 October 2012, 8:02AM Tweet Sometimes owning a Blackberry can make you feel like a second class smartphone citizen. While the rest of the world (okay, Android and Apple) whiz along with their new apps there is not a great deal happening in the Blackberry App store. Brands need to make websites more social to increase purchase [infographic] 10 October 2012, 3:02PM Tweet While social media is booming one area that is not is social commerce. It is struggling to take off and this study and infographic from media agency MPG Media Contacts and Lightspeed Research points to the lack of social media included on ecommerce sites. Social Media Newsgathering Tips for journalists (and others) 10 October 2012, 2:34PM Tweet A good addition here to the tips for journalists using social media file from the Wall Street Journal. Social media and journalism have developed a symbiotic relationship evidenced as we reported recently by a study showing many UK journalists say they "can't work without social media. It is only some on the fringes who continue to argue that social media destroying good journalism. That is simply not true. Search spend is slowing, but paid search remains key to digital marketing strategy 10 October 2012, 11:53AM Tweet Forrester recently released a forecast that people in the search industry may find a little disquieting. These gods of digital marketing research are predicting that year-on-year growth in paid search is set to slow to 19% in the current year. This is compared to 31% for last year and 24% between 2009 and 2010. 10 Twitter Tips for David Cameron #CPC12 10 October 2012, 9:53AM Tweet As David Cameron gives his speech today at the Conservative Party Conference it comes during his first week on Twitter. The PM has been off to a flying start quickly hitting 100,000 followers and showing us he can use a hashtag or two and attach plenty of images. Lord Sugar talks social media and his Twitter rivalry with Piers Morgan [video] 09 October 2012, 2:39PM Tweet Speaking at an advertising event hosted by Nabs last week, Lord Sugar (@lord_sugar) took questions from the 500 strong audience via a live Twitter wall. When asked about his thoughts on how social media shapes consumer habits, as well as his love/hate twitter relationship with his big Twitter rival Piers Morgan, Lord Sugar responded by calling him a "twat". Girls Aloud are back with cryptic website and new Twitter accounts 09 October 2012, 12:00PM Tweet Never mind Boris Johnson, David Cameron and Conservative Party Conference, the big news flying around the social web today is the return of girl band Girls Aloud. Formed as part of Simon Cowell’s one off battle of the sexes “Popstars – The Rivals”, the five piece had been on sabbatical, with members releasing their own material, and Cheryl Cole featuring on Cowell’s X-Factor. Latest jobs SENIOR PROJECT MANAGER - LONDON - £60-65k Recruiter Digital Gurus Salary £60000 - £65000 per annum Location London Digital Account Manager Recruiter Ultimate Asset Salary £33000 - £36000 per annum + Perks! Location London Middleweight Producer / Project Manager (x 2) - Digital and Direct - Global Top 10 Agency - £35K Recruiter Fill Recruitment Ltd Salary c£35k Location Central London Sales Account Manager: £30k - £40k + Bonus Recruiter Ultimate Asset Salary £30000 - £40000 per annum + Comms! 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