Wednesday 16 October 2013

The Wall > Community managers: the most understated role in marketing

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Community managers: the most understated role in marketing
16 October 2013, 11:12AM

O2 twitterA salary doesn't define the importance of role within our industry. Perhaps it should. Perhaps the supply of, so-called, "Community Managers" far outweighs the demand. Not likely. Maybe, the wheels of higher education haven't yet appreciated the current need for skilled, social-savvy, brand ambassadors (for want of better job title!). What is clear, in my view, is that the current situation is not best placed to serve the flood of real-time brand-to-consumer conversations that is needed.

Introducing Twitter's scheduled tweets
16 October 2013, 8:45AM
Twitter logoThis week, Twitter announced the long-awaited introduction of scheduled tweets to their Ad Products. This means that marketers using these services can choose a specific time and date for a Tweet to go live, up to a year in advance, just like we've been doing on Facebook for yonks. This new scheduling feature is available for both organic and promoted tweets making it easier to plan content in advance.

Consumer driven analytics and hyper-personalisation
16 October 2013, 8:30AM

Why traditional brands must learn new tricks for social media analysisConsumers are connecting with entertainment in entirely new ways, and the days when one ratings company was able to tap into roughly twenty thousand homes and gain a comprehensive portrait of an audience's viewing habits have disappeared. Audiences are fragmenting across time, across place and across platforms. This has been great for the individual consumer, but has been a challenge for those who measure television and for advertisers.

Trust and transparency: tackling fake reviews head-on
16 October 2013, 7:36AM

astroturfing fake reviewsIt's all kicking off across the pond. In New York, 19 companies have been caught paying for fake reviews, and have been prosecuted alongside a number of 'reputation-enhancement' agencies that helped them post misleading reviews online. Operation Clear Turf even saw a fake yoghurt shop set up in Brooklyn to help expose unethical practice, and those involved have been fined a total of $350,000 (about £220,000).

Viral Insight: key video trends in the food industry 2013
16 October 2013, 7:30AM

confectionery sweetsThe food and confectionery industry has become one of the largest sectors in the viral marketing sphere, with companies increasingly using peer influence as a powerful tool to impact on consumer opinion and build long term brand awareness.

Christmas is coming: how online retailers can prepare
15 October 2013, 11:15AM

santa christmasDespite it feeling like only yesterday we were packing away our sunglasses and flip flops, retailers are already ringing sleigh bells in the run up to the biggest shopping period of the year. You only have to glance in the department stores to see the construction of the annual Christmas grotto and the Christmas decorations are beginning to pop up.

The end of pure play retail
14 October 2013, 2:00PM

B&Q shop front DIYBricks and mortar stores will stay in business as long as they reinvent themselves.

This is about combining digital and traditional - rather than either/or – and providing extra services and experiences that online can't provide.

Google Hummingbird: rewarding high-quality web content
14 October 2013, 1:14PM

bird2An old myth about SEO that still persists is that it’s still about “keyword stuffing” your on-page content, hence the old joke: “An SEO copywriter walks into a bar, pub, public house, hotel, restaurant and orders a beer, lager, wine, whisky, drink”.

Time pressure is no reason to leave consumer input out of the innovation process
14 October 2013, 12:32PM

the apprentice"We don't have time to ask consumers; research takes too long for our business."

How often have you heard this? And how much innovation effort is wasted because of a lack of consumer input? Too often, professionals think they don't have the time or assume it can't possibly be meaningful at such short notice.

Will Facebook always be number one?
11 October 2013, 11:47AM

Facebook LikeOne of the most common questions I (and I’m sure, everyone who works in social media) gets asked is, “Will Facebook always be number one?" I think that question says more about the human condition to watch successful things fail than our desire to see Google or Yahoo take the social media crown away from Mr Zuckerberg.


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